{"id":11658,"date":"2022-08-20T08:40:03","date_gmt":"2022-08-20T08:40:03","guid":{"rendered":"https:\/\/www.tool4seller.com\/it\/?post_type=docs&p=11658"},"modified":"2022-09-15T07:15:36","modified_gmt":"2022-09-15T07:15:36","password":"","slug":"8-1-how-to-evaluate-your-fbm-order-performance-with-the-account-health-analysis-tool","status":"publish","type":"docs","link":"https:\/\/www.tool4seller.com\/it\/faqs\/faq-account-health.html","title":{"rendered":"8.1 How to Evaluate Your FBM Order Performance with the Account Health Analysis Tool?"},"content":{"rendered":"\t\t
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The \"Account Health\" <\/b>was designed to help sellers to evaluate their FBM orders at the Amazon Account Health standard and policies.<\/p>

It contains 3 parts which are \"Customer Service Performance\"<\/b>, \"Policy Compliance\" <\/b>and \"Shipping Performance\"<\/b>.<\/span><\/p>

The metrics under the \"Customer Service Performance\"<\/b> tab are:<\/p>

  1. Order Defect Rate (\uff1c1%)(ORD) FBM<\/li>
  2. Negative Feeback Rate<\/li>
  3. A-To-Z Guarantee Claims<\/li>
  4. Chargeback Claims<\/li><\/ol>

    The metrics under the \"Shipping Performance\"<\/b> tab are:<\/p>

    1. Late Shipment Rate (7 Days)(\uff1c4%)<\/li>
    2. Late Shipment Rate (30 Days)(\uff1c4%)<\/li>
    3. Pre-Fulfillment Cancel Rate (\uff1c2.5%)<\/li>
    4. Valid Tracking Rate (\uff1e95%)<\/li>
    5. On-time Delivery Rate (\uff1e97%)<\/li><\/ol>
      You can set the notification preference by clicking the \"Account Health Violation Warnings\"<\/strong> button.<\/div>
      \"\"<\/div>
      Click the \"Warning\"<\/strong> to see the detailed information.<\/div>
      \"\"\"\"<\/div>
      It allows you to download the anomaly indicators of multiple marketplaces with a single click.<\/div>
      \"\"<\/div>
      More questions, welcome to contact us at support@tool4seller.com<\/a>.<\/div>
      \u00a0<\/div><\/div><\/div>
      \u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      The \"Account Health\" was designed to help sellers to evaluate their FBM orders at the Amazon Account Health standard and policies. 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